Shipping and Delivery Policy

Shipping and Delivery Policy

At TROVINGR, we are committed to delivering your orders accurately, in good condition, and on time. Please review our shipping and delivery guidelines below:

Shipping Locations

We currently ship across India. International shipping is not available at this time.

Processing Time

  • All orders are processed within 1-3 business days from the date of order confirmation.
  • Orders placed on weekends or public holidays will be processed the next business day.
  • Please note that any delays in payment confirmation may affect your order processing time.

Shipping Charges

  • Flat-rate Shipping: We offer flat-rate shipping for all orders across India. The shipping fee will be calculated and displayed at checkout.
  • Free shipping may be available on select promotions or for orders over a specific value, as indicated on the website.

Delivery Time

  • Standard Delivery: Orders are typically delivered within 5-7 business days from the date of dispatch, depending on your location.
  • Delivery times are estimated and subject to change due to factors beyond our control, such as courier delays or weather conditions.
  • Once your order is dispatched, you will receive a tracking number via email or SMS to monitor your shipment status.

Order Tracking

You will receive an order confirmation email once your order has been placed. After your order is shipped, you will receive an email with tracking information so you can monitor your delivery status.

Delivery Delays

While we strive to ensure timely deliveries, please be aware that external factors such as regional restrictions, natural disasters, or high demand during peak seasons may cause delays. TROVINGR is not responsible for such delays, but we will do our best to inform you of any expected delivery issues.

Undeliverable Packages

If a package is deemed undeliverable due to an incorrect address, the package will be returned to us. We will contact you for a corrected address and arrange for redelivery. Additional shipping charges may apply in such cases.

Damaged or Lost Packages

In the unlikely event that your order arrives damaged or is lost in transit, please contact our customer service team at [Your email/phone number] within 3 days of receiving the product. We will investigate the issue and either arrange for a replacement or a refund.